Strategic partnership with InterSystems deploys ‘IntelliCare’ across 6 hospitals and 25 medical centers to slash administrative burnout and elevate diagnostic precision.
DUBAI: Medcare Hospitals and Medical Centres has announced a pioneering digital milestone by becoming the first healthcare provider across Europe, the Middle East, and Africa (EMEA) to implement InterSystems IntelliCare™. The deployment of this next-generation, native AI-first Electronic Health Record (EHR) platform across 31 medical facilities marks a paradigm shift from traditional, fragmented AI add-ons to a fully integrated, intelligent healthcare ecosystem.
The massive rollout spans six multi-specialty hospitals and 25 medical centers operating under the Medcare umbrella, a premium private healthcare arm of the Aster DM Healthcare Group. By embedding agentic artificial intelligence directly into core clinical workflows, the platform automates complex administrative burdens, optimizes financial processing, and mitigates physician burnout. This operational shift frees frontline clinicians to devote maximum time to direct, high-value bedside patient interaction.
The milestone was formalized via a Memorandum of Understanding (MoU) signed by Alisha Moopen, Managing Director and Group CEO of Aster DM Healthcare, and Ali Abi Raad, Managing Director of InterSystems Middle East, India, and South Africa. Healthcare leaders noted that while localized AI diagnostic applications have gained ground globally, this rollout marks the region’s first wholesale transition to an environment where backend AI agents work continuously in parallel with human physicians.
“The future of healthcare lies in intelligent systems that augment human expertise rather than simply digitize existing processes,” stated Ms. Alisha Moopen during the signing ceremony. She added that the IntelliCare platform empowers medical professionals by unlocking actionable clinical insights, minimizing ambient documentation bottlenecks, and enabling a higher standard of personalized care.
The infrastructure upgrade utilizes advanced natural language interaction and ambient audio documentation to map comprehensive medical histories dynamically. Dr. Shanila Laiju, Group CEO of Medcare Hospitals and Medical Centres, highlighted that this framework allows clinicians to instantly track procedures, medications, and laboratory data. This transition optimizes continuity of care and effectively minimizes duplicate testing from the initial diagnostic phase through full recovery.
The transition to native AI-first architecture signals a critical evolution in global health informatics. While first-generation EHR systems functioned primarily as static digital filing cabinets, next-generation agentic AI platforms operate as proactive clinical assistants. InterSystems IntelliCare, which entered active commercial use in 2025, stands as the first unified AI-native EHR to secure the stringent European Union Class IIa Medical Device Regulation (MDR) certification for clinical safety, validating its capability to operate within sensitive diagnostic streams.
